About us

Background

Complete Circle Support Ltd is a company registered on 14 August 2018 with an incorporation number 11517522. It is a privately-owned limited liability company owned and managed by a team of well experienced health and Social care professionals, with a registered office address at Building 3, Concorde Park, Concorde Road, Maidenhead. SL6 4BY.

The company is a temporary employment agency which supplies healthcare workers to residential and nursing homes. It engages the services of competent and professional personnel to carry out its services.

Complete Circle Support Ltd is VAT registered and has an excellent history of executing and delivery quality contracts. This provides confidence and reliability to Cohesion Recruitment Ltd to have made the company one of their preferred suppliers.

The company has a strong operational structure and experienced employees who help the company ensure compliance with the law, health and safety and employment rights. The payroll, tax and accounting transactions of the company are prepared and produced by a chartered accountant and provide the management with regular financial and investment advice.

Operations/Services

Complete Care Circle Ltd provides staffing solutions to meet the needs of the clients. These clients benefit from a pool of experienced, trained and committed staff nurses and healthcare support workers to assist their staff shortages in a long or short-term contract placement as requested and agreed with the client.

Our experience in the health sector gives us a unique opportunity to provide our numerous clients with robust, innovative, novel and bespoke staffing services to meet their healthcare requirements.

The following represents some of the services we offer:

1. Elderly Care & Dementia
2. Physical Learning & Disability
3. Paediatric, ICU
4. Renal/Dialysis
5. Social Work/Eating Disorder
6. ITU Neonatal, SCBU
7. Orthopaedics, Special Schools
8. Oncology, Recovery Palliative Care

Our specialist recruitment teams are friendly, knowledgeable and purposeful and have the skills to efficiently and cost-effectively help our clients to recruit qualified workforce both temporary and permanent staffing, such as:

1. Nurses
2. Healthcare assistants
3. Support workers
4. Housekeepers/Domestic
5. Admin support
6. Management staff
7. IT staff
8. Doctors

Premises

To ensure a conducive work environment for staff and members of the company, the company has a functional office equipped with modern and up-to-date communication to meet clients’ operational needs and ensure real-time updates from employees and clients.

In addition, relevant work equipment, good quality control, regular training, zero tolerance to defective work, robust conflict resolution procedures, excellent customer relationships etc. are some of the procedures and culture embedded in the company.

The company has requisite insurance policies in place to protect and mitigate it against exposure to risks such as professional indemnity, public liability, employer liability etc. Also, it continuously reviews and assesses the risk of the industry with a view to managing it and subcontract.

Objectives and Strategy

The overriding goal of the company is to be identified as a valuable partner in delivering quality services that satisfy clients. Complete Circle Support Ltd believes accomplishing this laudable objective is a litmus test to the sustainability and profitability of the company.

These objectives cannot be achieved without a proper and scientific decision-making process. Therefore, a multi-dimensional strategic approach has been enunciated that is all-embracing to address these issues pointedly.

The following is a summary of the company’s strategic decisions:

1. Ethics and integrity in the contract bidding process and contract execution.
2. Transparency, equal opportunity, professionalism is embedded in the company’s culture.
3. Competitive Pricing
4. Quality control and supervision.
5. Risk assessment and review of occupational hazards.
6. Effective communication with clients.
7. Appropriate and adequate provision of operational facilities.
8. Maintain productive customers in relationship management.
9. Skill acquisition and refresher; and appropriate induction of new employee.
10. Functional website and other communication facilities.
11. Identification of client’s contact person to avoid misinformation or communication gaps

Marketplace

Our services are carefully planned to cater for the under-served market, through well-designed and bespoke care packages using technologies, advanced skills and well-articulated procedures to stimulate productivity, efficiency and reduce cost wastages.

The following have been identified as the company’s niche markets

1. Elderly and infirm
2. Learning difficulties
3. Personal Care – Bathing, toileting
4. Palliative care
5. Domestic Support – Cleaning, cooking, preparing menus, shopping
6. Dementia & Alzheimer patients
7. Discharged patients from hospitals
8. Admitted patients at the hospital
9. End of life care at home
10. Learning difficulties
11. Disabled at home
12. Supervisory activities – medication (monitored dosage systems or blister packs only)
13. Social Inclusion – Supporting individuals to access social groups, local community
14. Adults with mental health problems
15. Adults with Autism, physical disabilities and learning disabilities

Sales and Marketing

Due to the nature of the industry and its stiff competition, the management understands the imperative of being proactive in the sales strategic process. Therefore, it employs a direct sales strategy to target the decision-making structure of the clients.

This strategy helps getting prioritized attention from the client and leads to a reduction in cost, as well as making the company’s business proposals more visible.

The company sales strategy is involved in business to business approach (B2B)- the end-users which helps streamline the number of customers to contact and provides a mechanism to deploy effective marketing strategy to target the niche market.

Further, the company has a strong customer relationship management culture and this is embedded in the internal policy framework of the company. The director maintains a constant and direct relationship with the responsible officers in the clients’ company. This affords the company to be responsive and proactive in dealing with issues

The company website is designed to project its image, as well as collect data from prospective clients. This virtual marketing strategy is premised on the intention of the director to expand the company’s operations.

Also, it would help management gather information about internet users’ visits and network traffic to the company’s and to determine the effectiveness of the site as a potent marketing tool. 

Additionally, senior management maintains professional relationships with clients and key industry practitioners through networking and subscriptions to journals. The company gains valuable reference from clients, and this has helped in sourcing for clients.